Refund Policy

Refund Policy

This Refund Policy clearly defines the terms, conditions, and procedures for returns, exchanges, and refunds for all products purchased on the official lbkpw website, including elegant long dresses, evening gowns, cocktail dresses, and formal party apparel. This policy applies to all customers worldwide, especially users located in the United States. By placing an order and shopping on our website, you fully agree to the refund and return rules listed below.

1. General Eligibility for Refund & Return

We offer a customer-friendly return and refund service to ensure a satisfying shopping experience for every buyer. Products are eligible for return or refund under the following conditions within the valid return period:
- The items are received with quality defects, damage, incorrect style, wrong size, or missing accessories caused by our production or shipping error.
- The products are unwashed, unworn, unaltered, and kept in original new condition with all original tags, packaging, and accessories intact.
- Customers apply for return or refund within the specified valid time limit after receiving the package.
Customized, personalized, or clearance final sale items are non-returnable and non-refundable, which will be clearly marked on the corresponding product pages.

2. Valid Return & Refund Time Limit

Customers can submit a return or refund application within 30 calendar days from the date you receive your order package. All applications beyond the time limit will not be accepted due to expired after-sales rights.
We recommend that all customers inspect the products carefully immediately after receiving the goods. If you find any product problems, please submit relevant photos, videos and order information to our customer service in a timely manner to initiate the after-sales process.

3. Approved Refund Scenarios

We will fully verify each after-sales application. Qualified refund scenarios include but are not limited to:
- Factory defects, fabric flaws, stitching errors, and obvious quality problems of the dresses.
- Received products do not match the ordered style, size, color, or quantity.
- Severe damage or dirt on the products caused by violent transportation.
- Order duplicate payment, unsuccessful order delivery, or package loss confirmed by logistics.
- Order cancellation applications approved by our customer service before product shipment.

4. Non-Refundable Situations

To standardize after-sales management, we do not support returns or refunds in the following situations:
- Applications submitted after the 30-day valid after-sales period.
- Products that have been worn, washed, altered, stained, damaged artificially, or with missing original tags and packaging.
- Minor color difference, slight manual measurement error, or personal style dissatisfaction that does not affect normal wearing.
- Damage caused by improper maintenance, improper wearing, or man-made damage after receiving the goods.
- Final sale items, customized products, and promotional bundle products marked non-returnable.

5. Return Shipping Instructions

Our website provides permanent global free shipping for all orders. For returns caused by our quality or shipping errors, we will bear the return shipping fees.
For returns caused by personal reasons (such as inappropriate size, personal dislike, and unnecessary purchase), customers need to bear the return shipping cost by themselves.
All returned items need to be sent with standard logistics and complete tracking information. We do not accept returned packages with unknown logistics information or unpaid freight.

6. Refund Processing Procedure

Step 1: Submit Application – Contact our customer service and provide your order number, product problem description, and corresponding photos or videos to apply for return or refund.
Step 2: Official Verification – Our team will verify your application within 24 working hours and inform you of the processing result and return instructions.
Step 3: Return Goods (if required) – Follow our instructions to send back the items and provide the return logistics tracking number.
Step 4: Refund Execution – After we receive and inspect the returned goods, we will initiate the refund. The refund will be returned to your original payment account within 3-10 working days, depending on the processing speed of your payment platform.

7. Exchange Service Rules

We support product exchange services for quality problems, wrong size or wrong style issues. Customers can apply for an equivalent exchange within the valid after-sales period. We will arrange the reshipment of new products after confirming the return application. The exchange service is subject to product inventory availability.

8. Policy Revision & Update

lbkpw reserves the right to update and revise this Refund Policy at any time to adapt to business adjustments and relevant legal regulations. The updated policy will be posted on this page and take effect immediately. Your continued use of the website and purchase of our products mean that you accept the latest policy terms.

Contact Information

If you have any questions about return, exchange, refund progress, after-sales rules, or related disputes, please feel free to contact our official customer service team:
Email: service@lbkpw.com
Phone: +1 (714) 477-8881
Address: 4953 Doctors Drive Street, Long Beach, CA 90802, United States