Shipping Policy

Shipping Policy

This Shipping Policy outlines the shipping, processing, delivery, and logistics rules for all orders placed on the official lbkpw website. It applies to all elegant long dresses, evening gowns, cocktail party dresses, and formal apparel sold on our platform. This policy serves all global customers, with dedicated service standards for users located in the United States. By placing an order on our website, you acknowledge and agree to the following shipping terms and conditions.

1. General Shipping Commitment

lbkpw provides 100% Global Free Shipping on all orders with no minimum purchase requirement, no hidden handling fees, and no additional shipping charges. We are committed to delivering high-quality elegant dresses and formal outfits to customers worldwide with cost-effective logistics solutions, reliable packaging, and stable delivery services. Combined with our ongoing sitewide discounts of up to 70% off, we bring customers a worry-free and budget-friendly shopping experience.

2. Order Processing Time

All orders will be processed and arranged for shipment within 1–3 business days after successful payment confirmation. Orders placed on weekends, U.S. federal holidays, or peak promotional seasons will be processed on the next available business day.
During large-scale holiday sales, flash promotion events, or order volume surges, order processing may be slightly delayed. We will strictly arrange production, packaging, and shipment in order and try our best to shorten the waiting time for every customer.

3. Estimated Delivery Time

Delivery time depends on the destination country and regional logistics efficiency. The estimated shipping time is as follows:
United States Domestic Orders: 7–15 business days
Global International Orders: 10–25 business days
The above time is for reference only. Actual delivery time may be affected by logistics updates, remote areas, customs clearance, extreme weather, and force majeure factors.

4. Order Tracking

Once your order is shipped, we will send a shipment confirmation email containing your unique tracking number and logistics query link. Tracking information may take 24–48 hours to update and display valid transportation details on the logistics system.
You can check your real-time shipping status and delivery progress online anytime through the tracking number. If your tracking information has not been updated for a long time or shows abnormal status, please contact our customer service team for assistance.

5. International Shipping & Customs Notice

We support shipping to most countries and regions around the world. For international cross-border orders, local import duties, taxes, or customs clearance fees may be incurred according to local national policies and regulations.
Any customs duties, import taxes, or related handling fees generated during international transportation shall beborne by the customer. We do not cover any local tariff charges for cross-border orders. Customers are advised to understand the local import tax rules before placing orders.

6. Packaging Standard

All our elegant gowns and long dresses are professionally packaged with dust-proof, wrinkle-resistant, and shockproof packaging materials. We strictly check product quality, accessories, and packaging integrity before shipment to avoid stains, damage, missing items, or folding wrinkles during transportation.

7. Shipping Exception Handling

We provide professional solutions for abnormal shipping situations:
- Package Lost: If the logistics confirms the package is lost, we will verify the situation within 24 hours and provide full refund or free reshipment service.
- Severe Logistics Delay: For long-term unupdated logistics or abnormal transit status, we will actively follow up with the logistics provider and synchronize the latest progress to customers.
- Damaged Package: For product damage caused by transportation, we will provide after-sales solutions such as replacement, partial refund, or full refund according to the actual situation.

8. Undeliverable & Returned Packages

If the package is returned due to incorrect customer address, unsuccessful contact, customer rejection of customs duties, or personal refusal to receive the package, the subsequent reshipping cost and related losses shall be borne by the customer. We will not provide free reshipment or unconditional refund for man-made undeliverable situations.

9. Policy Update Statement

lbkpw reserves the right to revise and update this Shipping Policy irregularly according to logistics adjustment, business development, and legal requirements. The latest policy content will be displayed on this page and take effect immediately after publication. Your continued purchase and use of our website services represent your acceptance of the updated shipping rules.

Contact Information

If you have any questions about shipping time, logistics tracking, international customs issues, package exceptions, and other shipping-related problems, please contact our official customer service team:
Email: service@lbkpw.com
Phone: +1 (714) 477-8881
Address: 4953 Doctors Drive Street, Long Beach, CA 90802, United States